Return and Refund Policy

Last Updated: September 2024

At GroomEdge, we take pride in offering high-quality grooming tools designed for precision and performance. However, if you are not completely satisfied with your purchase, we’re here to help. Read our easy-to-follow return policy below to understand how you can return your products, get a refund, or exchange your order.

1. GroomEdge 30-Day Return Policy

We provide a 30-day return window from the date you receive your order. If 30 days have passed since your product was delivered, we, unfortunately, cannot offer a refund or exchange.

Eligibility for Returns:

• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase is required, such as your order confirmation or receipt.

Non-Returnable Items:

• Used grooming tools (due to hygiene reasons)
• Gift cards
• Final sale or clearance items

2. How to Return Your GroomEdge Products

If you need to return a product, please contact us at Groomedge1@gmail.com with your order number and the reason for the return. Once we approve your return, we’ll provide instructions for shipping the item back to us.

Return Shipping Costs:
You will be responsible for paying return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure we receive your returned item.

3. Refund Process

After we receive and inspect your return, we’ll send you an email to notify you of the approval or rejection of your refund. If your refund is approved, the credit will automatically be applied to your original payment method within 5-10 business days, depending on your payment provider.

4. Exchanges for Damaged or Defective Items

If you receive a damaged or defective product, please email us at Groomedge1@gmail.com within 7 days of receiving your order. We’ll gladly arrange a replacement or refund. Be sure to include your order number and photos of the damage to expedite the process.

5. Returning GroomEdge Products on Sale

Please note that items purchased during sales or promotions may be non-returnable or only eligible for store credit. Always check the product description before purchasing.

6. FAQs: GroomEdge Return & Refund Policy

Q: How long does it take to process a refund?
A: Refunds typically take 5-10 business days after we’ve approved your return.

Q: Can I return used grooming tools?
A: For hygiene reasons, we cannot accept returns of used grooming tools.

Q: How do I exchange a defective product?
A: Contact us at Groomedge1@gmail.com with details of the defect and we’ll guide you through the exchange process.

7. Contact Us for Return Inquiries

If you have any questions or concerns about your return or refund, don’t hesitate to reach out to our customer service team at Groomedge1@gmail.com. We're here to help make the process as smooth as possible.